Solutions
Digital recovery
Automated pre-legal execution aligned with fintech growth.
We execute structured early-stage recovery through configurable omnichannel strategies.
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Proprietary dialing infrastructure
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24/7* conversational voice automation with live interaction capability
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WhatsApp with 24/7* automated chatbot communication
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SMS and email communication
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Structured physical letter dispatch
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A/B strategy testing
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Behaviour-based scoring and prioritization models
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Integrated performance reporting
Scalable digital recovery designed for high-volume portfolios.
* While the system is available 24/7, all outbound calls and communications with consumers are carried out strictly within legally permitted hours (09:00–20:00)
Legal Recovery Coordination
Administrative and operational support in relation to legal recovery processes.
We support the management of enforcement-stage portfolios within a centralized operational framework.
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Monitoring of enforcement progress
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Centralized case tracking and performance monitoring
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Automated status synchronization and reporting
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Performance monitoring and portfolio-level analytics
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Consolidation and reporting of enforcement-related data
How we work
Structured recovery execution from onboarding to enforcement.
A controlled, technology-enabled process designed for fintech portfolios.
1. Portfolio Onboarding
Fast and structured integration.
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Secure portfolio transfer or API connection
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Data validation and structuring
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Segmentation configuration
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Compliance alignment
4. Legal process administration
Seamless transition to structured enforcement.
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Automated administrative preparation of case-related documentation
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Administrative support in court-related processes
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Centralized enforcement tracking
2. Strategy Alignment
Execution model tailored to portfolio logic.
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Channel prioritization
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Rule configuration
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Behaviour-based workflows
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A/B testing setup
5. Monitoring and reporting
Full transparency and operational control.
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Real-time portfolio visibility
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Case-level status tracking
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Legal stage reporting
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Performance analytics
3. Digital Execution
Automated omnichannel recovery.
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Dialer operations
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24/7 conversational voice bot
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WhatsApp 24/7 automated chatbot communication
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SMS and email campaigns
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Continuous performance monitoring
Experience
Romania
Support in debt recovery processes - from early-stage engagement to enforcement-stage coordination.
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Early-stage portfolio management
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Pre-legal execution
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Administrative support in legal processes
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Portfolio-scale operational management
Experience aligned with large consumer lending portfolios in Romania.
Leadership Experience Across Multiple Markets
Romanian recovery operations are led by professionals with hands-on experience in debt recovery, strategy design, and administrative support in legal processes across multiple European and international markets, including:
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Romania
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Czech Republic
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Spain
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Mexico
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India
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Ukraine
Compliance and regulatory framework
KEENGET operates in full compliance with applicable Romanian legislation governing debt recovery activities.
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Registered and licensed in Romania
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Regulatory compliance aligned with ANPC requirements
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Data processing in accordance with applicable data protection laws
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Documented internal compliance and legal governance procedures
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Adherence to consumer protection requirements
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Internal controls and monitoring to ensure compliant recovery practices
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Regular compliance training for employees involved in recovery activities