Terms and conditions

TERMS AND CONDITIONS OF THE RENTAL SERVICE

I. Introduction

1. We invite you to carefully read our Terms and Conditions (" T&C "), through which we inform you about the legal conditions for using the rental services (" Services ") of KEENGET SRL, a limited liability company organized and operating according to the law Romanian companies, with registered office in Bucharest, Sector 3, Strada Halelor no. 5, Floor 2, registered at the Trade Registry Office next to the Bucharest Court under no. J2024029653007, having Unique European Identifier (EUID) ROONRC.J2024029653007 and Unique Registration Code 50675772 (" RentalProvider ", "We", "New", "Our" ), but also of this website (" Site ").
2. T&C are defined by RentalProvider at its own discretion and are addressed exclusively to natural persons, in their capacity as consumers.
3. If you place an Order or several Orders (as defined below), including if you create an account on the RentalProvider Website ( http://keenget.ro ), these Terms and Conditions (T&C) applies. The part of the T&C related to the use of the Site applies to you even if you browse it, without necessarily creating an account or placing an order. These Terms and Conditions, as well as the Privacy and Data Protection Policy (hereinafter referred to as the "Policy"), together with the Rental agreement, constitute the entire agreement (hereinafter referred to as the "Agreement") between the Customer and RentalProvider regarding its subject matter. These Terms and Conditions must be read and interpreted in conjunction with the Policy. You may not use the Site or take action to rent Products without first reviewing the T&C and Policy.
4. The most recent version of the T&C will always be found on the website web page. The updated version of the T&C will always need to be accepted before completing an Order for the RentalProvider Services. Any updates to these T&C are enforceable against the User/Visitor from the moment they are published on the Site. We do our best to post any new information regarding changes to the Site's terms of use. To be aware of any such updated version of these T&Cs, we invite you to periodically review the contents of the T&Cs. In case of change of conditions after placing an Order, the conditions remain valid from the moment the Order is sent until it is completed.
5. The Site is the property of RentalProvider.

II. Definitions

6. Customer means a User who enters into a Contract with RentalProvider through the Site in accordance with Section III below.
7. Order means the expression of the User's will to rent the RentalPovider Products using the electronic means available on the Site, in accordance with the T&C.
8. Contract means a contractual rental agreement entered into between the RentalProvider and the Customer, including a statement(s), proof of delivery documenting the specific transfer of the Order to the Customer or its return to the RentalProvider.
9. The offer of a Product represents the description of the respective Product, meaning essential features, as they are offered by the manufacturer of the respective Product, as well as the price (rent) at which the RentalProvider offers to rent the Product.
10. Products means mobile phones, tablets, and any electronic device presented on the Site as being offered by RentalProvider for rental.
11. RentalProvider means KEENGET SRL, a limited liability company organized and operating according to Romanian legislation, with its registered office in Bucharest, Sector 3, Strada Halelor no. 5, Floor 2, registered at the Trade Registry Office next to the Bucharest Court under no. J2024029653007, having Unique European Identifier (EUID) J2024029653007 and Unique Registration Code 50675772.
12. Services means any services offered by RentalProvider through the Site, mainly but not limited to the remote rental of RentalProvider Products displayed on the Site.
13. Site means https://keenget.ro/
14. T&C means the terms of remote rental of RentalProvider Products through the Site.
15. User means any Visitor who has created an account on the Site through the Create Account page.
16. Visitor means any adult (who has reached the age of 18) who accesses the Site.

III. Accessing the Site, User Registration, placing Orders and concluding the Contract

• Site access

17. RentalProvider makes the Website available to Visitors and Users, both for information and for the conclusion of Remote Rental Contracts. Site navigation can be done by accessing the web address https://keenget.ro/
18. For accessing the Website pages for informational purposes, Visitors do not owe any remuneration. For the conclusion of Remote Rental Contracts, Users will owe the remuneration related to the respective Service, at the prices and rates displayed on the Site related to each Service or Product separately, including but not limited to the rent of the rented Products and the additional costs of transport, delivery , postage or any other charges set out in the relevant Product Offer.
19. RentalProvider makes the Site available to Visitors and Users for permanent use. However, RentalProvider does not guarantee that the Site will always function or be uninterrupted. We may also restrict access to the Site from time to time due to maintenance and updates at our sole discretion. RentalProvider assumes no pecuniary or other liability for any losses that Visitors or Users may suffer as a result of any failure of the Site.
20. Also, RentalProvider may suspend, withdraw, interrupt or modify all or any part of the Site without notice to the Users, without being liable for pecuniary or moral damages to them. Any suspension, withdrawal, interruption or modification will not affect the Contracts in progress at the date of the suspension, withdrawal, interruption or modification. Instead, they may affect Offers and promotions. Offers and promotions will be deemed modified/withdrawn from the time of suspension, withdrawal, discontinuance or modification, unless otherwise specified in the regulations of the respective Offers or promotions.
21. Visitors and Users are obliged to use the Site according to the purpose for which it was created, not to introduce disruptive elements such as viruses, malware, not to attack the security of the Site or other Visitors and Users.
22. To the maximum extent permitted by law, RentalProvider's liability for any damage caused by computer viruses, cyber attacks (including denial-of-service or distributed denial-of-service) or any other computer threats to IT systems and /or the data of Visitors/Registered Users/Clients of the Site as a result of accessing the Site or other websites to which there are links in the Site is excluded.
23. On the Site there may be external links (ie, to other sites) administered by third parties to RentalProvider. RentalProvider does not encourage access to such links and is not liable for any damages resulting from Visitors/Users/Customers accessing such links.
24. The content of the Site, descriptions, images, representations, brands, symbols, multimedia content, etc., are the exclusive property of RentalProvider or its licensors, all rights obtained in this regard directly or indirectly (through licenses of use and/or publication). No part of the Site may be copied, distributed, published, included in any other content, without the prior written consent of RentalProvider. Unauthorized use of any trademarks, including reproduction, imitation or deceptive use, is prohibited. If the User/Visitor violates the requirements of this section, they may be immediately denied access to the Site and will be liable according to law.
    • Presentation of Offers on the Site
25. The Product offers presented on the Site have the value of samples.
26. The presentation of the Offers on the Site is made by RentalProvider according to the information received from the manufacturers. Although RentalProvider makes every effort to present the necessary features for the correct and complete information of Visitors and Users, RentalProvider cannot guarantee that this information is sufficient for the User to use the Product in a certain way determined by the User.
27. Before renting, the User is obliged to inform himself, including through the means of contact made available by the RentalProvider, about the characteristics of the Product that are essential for the User's purposes.
28. The products actually delivered after the conclusion of a Contract will:

• complies with the description, type, quantity and quality and has the functionality, compatibility, interoperability and other characteristics set out in the Order;
• are delivered with all accessories and all instructions, including installation, if applicable;
• are provided with updates;
• correspond to the purposes for which goods of the same type would normally be used, taking into account, where appropriate, the legal provisions in force, technical standards or, in the absence of such technical standards, codes of conduct applicable in the field and specific to the sector;
• as the case may be, possess the quality and correspond to the description of the Offer;
• comply with the quantity and possess the qualities and other characteristics, including durability, functionality, compatibility and security, which are normal for goods of the same type and which the consumer can reasonably expect, having regard to the nature of the goods and taking into account any public statement made by or on behalf of the RentalProvider or other persons located in earlier stages of the transaction chain, including by the manufacturer.

29. The inclusion of any Products on the Site at a particular time does not imply or guarantee that such Products will be available at any time. RentalProvider may discontinue the availability of any Product at any time.
30. To the extent that the price of some Products is incorrect, RentalProvider reserves the right to correct it. If the error results in a price so low as to be ridiculous, RentalProvider has the right to cancel the orders placed by Users on the Site.
31. All rates related to the Offers are expressed in RON and include VAT.
    • Registration of Users
32. In order to rent Products and contract Services on the Site, it is necessary to register a User account.
33. User Accounts are intended exclusively for persons over 18 years of age.
34. Registration can be done at the time of placing an Order.
35. For registration, the Visitor will use real, correct and complete data (name, surname, e-mail, telephone number, address, bank details for payments). The registered user must update his data when they change, through the "Account" settings or by sending a request to this effect to the Service Provider's e-mail address contact@keenget.ro .

36. See for more information on how your personal data will be used and stored. RentalProvider will carry out a customer verification process, which it will carry out according to the procedure below.

37. When registering an account, the User will need to enter the username, the password to be used and the email address that will be associated with the User's account. To the e-mail address indicated by the User, we will send a unique password that you must enter to validate the e-mail address. The User's account and User's password are personal and non-transferable. The user is fully responsible for any unauthorized use of his account caused by the use of authentication credentials by unauthorized persons, unless the disclosure is due to the fault of RentalProvider. The user may be required to pay for goods that he did not order if the orders are placed from his account.
38. In case of unauthorized use of the password or the account, the User must immediately inform the RentalProvider. RentalProvider shall not be liable to any person for any loss or damage that may result from failure to protect your password or account.

• Rental procedure

39. To place an Order, the desired Product is placed in the Order basket. Follow the instructions on the Order screen to complete. The product is not reserved by simply adding it to the shopping cart. The reservation takes place upon completion of the Order.
40. Completing the Order by pressing the Submit Order button, after accepting the T&C and the Rental Privacy Policy part of them, represents a firm offer to contract on the part of the User/Client, under the conditions presented in the Offer, without obligations. After we have fully verified the availability of the Product covered by the Order and completed all necessary procedures, we will send you a Rental Agreement confirming the rental of the selected product.
41. The order is completed by making the payment using only a bank card. Accepted cards are debit and credit cards Visa, Mastercard or other cards issued by banks in Romania. Prepaid cards are not accepted for payment, nor are Revolut cards, single transaction cards or cards with a validity period of less than three months.
42. By filling in your card details while placing the Order, you confirm that the credit or debit card used belongs to you. All fields indicated as mandatory must be completed. The amount of the "First Payment" will be debited from the card immediately and will be blocked for the duration of the Order. RentalProvider reserves the right to carry out all safety checks and to approve or not approve the rental based on legitimate reasons, including in case of unacceptable behavior on the part of the Customer. In case of rejection of the Order, the amount paid will be returned to the Customer's account.
43. After placing the Order and confirming the payment by the RentalProvider, the User is directed to the Know Your Customer and Customer Check process.
44. For the Know Your Customer procedure, the user will be required to provide: a photo of the ID card from two angles, a selfie from two angles. Please read carefully the provisions regarding the processing of personal data for the purpose of verifying the natural person, detailed in the box related to the section on consent,...
45. . The result of the Know Your Customer process can be "KYC passed" or "KYC failed". The User agrees that if he fails to pass the Know Your Customer process on the first attempt, RentalProvider has the right, but not the obligation, to contact the User by any available means, including by telephone, and provide instructions or comments regarding to the rules for passing the Know Your Customer process for the second attempt. The decision to grant more than one attempt to pass verification is made at RentalProvider's sole discretion based on the results obtained from the Know Your Customer process.
46. For the Customer Check procedure, the User will have to provide the following to the ServiceProvider: an account statement for the last 6 months; residential address; employment status (employed/unemployed/probationary); amount of monthly salary; PNC; date of birth.
47. Upon successful completion of the Know Your Customer and Customer Check process, the Parties will sign the Rental Agreement.
48. The contract will be considered concluded when the following conditions are cumulatively met:

• receiving an e-mail from RentalProvider confirming that the Order has been honored; as well as
• the signing of the Rental Agreement part of the T&C with an electronic signature by the Customer (the electronic signature will be provided to the Customer by the RentalProvider).

49. In the case of online payments, RentalProvider is not responsible for any other additional costs borne by the Client, including but not limited to currency conversion fees applied by the issuing bank of his card, if the issuing currency differs from RON. Responsibility for this action rests solely with the Customer.
50. The User/Client guarantees that the card from which the payment is made belongs to him or has the necessary legal authorization to use it. RentalProvider reserves the right to carry out checks on:

• credit or debit card validity;
• its credit status in relation to the value of the Order;
• the correctness of the data relating to the Customer's address.

When inconsistencies are observed, RentalProvider has the right to refuse Orders.

51. By completing the Order, the Customer agrees that all the data provided by him, necessary for the rental process, are correct, complete and true on the date of placing the Order. Also, the Customer agrees to be contacted by the RentalProvider, by e-mail, SMS, phone call, in connection with the Order placed.
52. RentalProvider may cancel the Order placed by the Customer, or the Rental Agreement upon prior notice to the Customer, without any subsequent obligation of either party to the other, other than the return of the payment made, if applicable, or without the payment of damages to the Customer in the following cases:

• The product is no longer in stock;
• the issuing bank of the Customer's card does not accept the transaction;
• the card processor invalidates the transaction;
• the data provided by the Customer on the Site are incomplete and/or incorrect.
• Other justified reason, in accordance with applicable law

• Right of withdrawal

53. After the conclusion of the Agreement, the Customer benefits from a period of 14 days to withdraw from the Rental Agreement, which period begins on the day the Customer receives the Products ordered.
54. Before the expiration of this period, the Client notifies the RentalProvider of its decision to withdraw from the Contract, using the data in the contact section below. For this purpose, the Customer can use either an unequivocal statement (for example, a letter sent by post or e-mail) or the sample withdrawal form provided in the Appendix.
55. RentalProvider will confirm receipt of the withdrawal request to the Customer. Also, the RentalProvider will refund the amount paid by the Customer in proportion to the number of days the Customer used the rented Products, within a maximum of 14 (fourteen) days from the date the Customer informs the RentalProvider of its decision to withdraw from the Rental Agreement. The amount will be returned by refund to the account from which the payment was made.
56. In the event of exercising the right of withdrawal, the Customer shall bear the direct cost of returning the Rental Products, by the designated courier/delivery service provider, and shall indemnify RentalProvider for any damages caused, in accordance with Keenget's Return Policy.
    • Delivery of Products
57. The products will be delivered to the Customer via the courier service to the delivery address provided by the Customer.
58. The delivery time from the date of placing the Order is estimated. RentalProvider will not be held liable for exceeding the estimated delivery time.
59. If RentalProvider cannot deliver a Product ordered by the Customer, RentalProvider will inform the Customer of this fact and will return to the Customer's account the consideration paid by the Customer in advance, within a maximum of 5 (five) working days from the date on which RentalProvider became aware of this fact or from the date on which the Customer expressly expressed his intention to terminate the Rental Agreement.
    • Rental conditions
60. The rental can be done over a period of 3, 6, 12 months, which the Customer selects when placing the Order. With the approval of the Rental Provider, which may not be unreasonably withheld, the Customer may rent any number of Products.
61. If the Customer decides to extend the rental period, he must contact us by e-mail at contact@keenget.ro with the request. The term cannot be extended beyond the rental period limit permitted under the T&C. Once we have successfully verified the request for the term of the Rental Agreement, we will confirm the extension or change of the term by notification by e-mail or in the Customer's personal Account. After receiving this confirmation, the extension of the term of the Rental Agreement will enter into force. The new agreed Lease Agreement will apply thereafter.

• The monthly rent is the one related to the respective Product Offer. To finalize the Order and conclude the Contract, it is necessary to pay the rent for the first month upon completion of the Order process. Subsequent payments will be made monthly by the lessee as recurring payments, automatically debited from the account designated by the lessee.

62. The customer must pay the monthly rent in advance. If the order was placed on the 31st of the respective month, in months that do not have this date, payments will be made on the 28th, 29th or 30th of the month, as applicable RentalProvider will notify no later than one week before the date of debiting the payments for the following rental month from the card provided by the Customer for the First Payment. The time interval between the date of the first rental fee invoiced to the Lessee after placing an Order ("First Payment") and the date of actual delivery of the Product will not increase the total rental period, and this time interval will be counted at the end of the rental period as a period of Authorized Use. The exact date of expiry of the rental right under the Contract can be found in the Customer's personal account or by receiving a notification by post upon receipt of the Product.
63. The rental fee will be paid by the Customer regardless of the actual use of the Order and will not be refunded if the Customer returns the Order to RentalProvider before the end of the Agreement or does not use the Order for other reasons. There is no right to partial refund or deduction.
64. The rental rate is determined based on the duration of the Contract. Unilateral termination of the Rental Agreement by the Customer before the agreed term is possible, provided that the Customer pays a termination fee to cover RentalProvider's expenses related to the early termination ("Compensation"). The Compensation Amount will be provided to the Client upon request. Compensation is calculated as the difference between the rent based on the reduced duration of the Agreement and the payments already made.
65. If the Customer is in arrears under any Rental Agreement, early termination is only possible if all payments due are paid in full. If the Client and RentalProvider agree on the early termination of the Rental Agreement, the Rental Agreement will be terminated on the last day of the month in which it was Cleared. On the second day after the end of the Authorized Use, the Customer is also obliged to return the Order through the delivery service, or through the designated service center, or otherwise agreed with RentalProvider. If the Order is returned before the last day of the Rental Agreement, the pro rata portion of the last month's fee is not refunded.
66. If payment is not made even after repeated reminders from RentalProvider, we have the right to cancel the Rental Agreement and any other existing agreements between RentalProvider and the Customer with immediate effect. Cancellation of the Rental Agreement does not affect the Rental Provider's right to claim outstanding payments.
67. The Customer is prohibited from handling the Product in a manner contrary to the Rental Agreement (for example, by selling it, pledging it, disposing of it, renting it or lending it to a third party). The Customer is entitled to use the Product only for its own needs and remains fully responsible for fulfilling its obligations under the Rental Agreement. The Customer shall bear the costs of defending against third-party claims (for example, exclusionary actions in foreclosure proceedings), unless they are caused by a breach on the part of RentalProvider.
68. The customer is not authorized to make technical changes to the Product. Any modifications, repairs or evaluations of the Product must be done through RentalProvider. RentalProvider will arrange for the necessary work to be carried out at an authorized service center or as agreed with RentalProvider. The customer can arrange for the service to be performed directly at an authorized RentalProvider service center.
69. If any service is enabled on the Product that protects the Product from theft, encrypts the Product or otherwise limits its original functionality, the Customer must disable and disconnect from that service before returning the Product, filing a warranty claim, etc. . This provision does not apply to services activated by RentalProvider or its service center.
70. The Customer must properly maintain the Product, ensuring that it is in a constant state of good repair, fit for use in accordance with applicable laws, standards, regular software updates, the manufacturer's instructions and the intended use of the Product. The product cannot be used in any way other than its normal way of use. The Customer is fully responsible for any damages caused by improper use of the Product.
71. If a defect occurs in the Product, the Customer is obliged to immediately notify RentalProvider of the defect. RentalProvider will contact the Customer upon request to resolve the issue of replacement/return/repair of the Product and will agree with the Customer on the service center to be provided at the Customer's request. Customer may receive a replacement device if Customer is entitled to under the Rental Agreement and such devices are available, or may terminate the Rental Agreement if replacement is not possible.
72. If the Customer is not entitled to replace the Product (especially if the damage to the Product was caused by the Customer), RentalProvider has the right to demand from the Customer either the residual value of the Product or the cost of repairing the Product in an authorized service center.
73. Replacement of the Product does not mean that RentalProvider agrees with the reason for the replacement. RentalProvider may provide the Customer with a replacement device before assessing whether damage to the Product to be replaced does not qualify as a warranty case. If, after providing the replacement device, RentalProvider receives notification that the case does not fall within the terms of warranty replacement, RentalProvider has the right to demand from the Customer the residual value of the Product or the payment for the repair of the Product in an authorized service center and other costs additional. The Customer undertakes to pay this residual value or related repair costs within 7 days of the date of notification by the Rental Provider.

3.7. Keenget Return Policy

74. The return of the Products is made by the Customer by delivery by the courier/postal service designated by the Rental Service Provider or by depositing the Product at the collection points agreed with the Rental Service Provider or the authorized service center, at the latest on the day following the end of Use authorized. If the Customer does not return the Product on the day following the end of the Authorized Use, the said Rental Agreement is deemed to have been extended by one month and is subject to payment for the relevant additional rental month, until the last day on which the Customer must return the Product , or the RentalProvider and the Customer may agree a new rental period (if applicable).
75. The Customer must return the Product in the same condition in which it was received, except for normal wear and tear. If, for any reason, the customer does not return the product, RentalProvider has the right to demand payment of the value of the product calculated by the lessor in accordance with its terms and conditions. The rental service provider, in agreement with the Lessee, may arrange the return in a manner different from that previously established by RentaProvider or may transfer its interests to a collection agency, at its sole discretion.
76. The Products ordered may be equipped with geo-location systems and tracking devices to be able to locate the Electronic Product if it is stolen or not returned within the time limit. RentalProvider also has the option to verify the location of the Rental Products monthly or whenever it deems necessary. The customer will be duly informed of this.
77. Upon returning the Products at the end of the Contract, RentalProvider will inspect and assess their condition at the authorized service center. If the Products are defective as a result of the Customer's fault, the Customer will owe damages according to the Keenget Return Policy. If a problem with the device (including defects, scratches) occurs as a result of your actions, RentalProvider will notify you of the prorated cost of repairing or replacing the product.
78. If the damage is visible when the Products are returned, and their value can be determined, RentalProvider will issue a damage invoice to that effect. The invoice is issued and will usually be sent on the spot or within a maximum of 72 hours to the e-mail address indicated in the Order. If the value of the damage cannot be determined, the RentalProvider can send the payment invoice together with the expert documents and the cost estimate as soon as possible to the e-mail address indicated in the order (depending on the period required for the evaluation, but no longer more than 60 days).
79. If the defects could not be observed and/or ascertained at the time of returning the Products, the RentalProvider will send the evidence to the Customer showing that the damage occurred during the period in which the Products were entrusted to the Customer, to the e-mail address indicated in the Order , within a maximum of 30 days.
80. The customer can contest the damage invoice within 10 days of receiving it. In the absence of an appeal within 10 days, RentalProvider can consider the invoice accepted, respectively it can proceed to satisfy the claim within 3 days.
81. The complaint is resolved in the first phase through communication between the Client and the RentalProvider. In case of disagreements, the provisions of the clause relating to litigation shall apply.
82. In case of non-payment/delayed payment from the date specified in any invoice, unjustified refusal of payment, lack or withdrawal of the necessary funds on the eligible card, for the payment of invoices issued according to the Contract, the Client owes late payment penalties in the amount of 0.1% from the amount of due invoices, per day of delay, until their actual payment. Penalties will be calculated starting from the 10th day from the due date of the respective invoice. In this case, the penalties are due starting from the first day after the due date. Late payment penalties may exceed the amount of the principal balance owed. RentalProvider can terminate the Contract by a simple notification, without other formalities or court intervention, if the Client is late in fulfilling the payment obligation for a period longer than 1 month. At our sole discretion, we may refer any outstanding and unpaid debts to a debt collection agency for collection.
    • Right of first refusal
83. After the expiration of the Contract term, to the extent that the RentalProvider decides to put the Product on sale and the Client has fulfilled all his obligations under the Contract, the Client has a right of preference (first option) to purchase it, at the value communicated by the RentalProvider.
84. RentalProvider will notify the Client of the possibility of purchase by e-mail to the address related to the Client's account, within 15 days of the expiry of the Contract. The customer will have 3 days to accept the purchase offer.
85. Ownership of the Rental Products that are purchased by the Customer is transferred to the Customer when the RentalProvider's bank account is credited with the amount of money owed by the Customer according to the invoice issued by the RentalProvider.
86. The customer has the right to withdraw from the sales contract within 14 (fourteen) days from the moment of receiving the Product for which the right of preference was exercised.
87. The customer informs RentalProvider in writing of the wish to withdraw from the sales contract, by e-mail to the address in the contact details below. RentalProvider sends the Customer by e-mail the confirmation of receipt of the withdrawal request.
88. In the event of withdrawal from the sales contract, the Customer will have the obligation to return the Product, in accordance with the " Rental Conditions " and " Keenget Return Policy" sections, including with regard to any Product defects resulting from the Customer's fault.
89. The rented products for which the Customer has exercised the right of preference benefit from warranty conditions according to the legislation in force and the commercial policies of the manufacturers. The conditions under which the warranty is provided for the rented Products for which the Customer has exercised the right of preference are those provided in the warranty certificate.
    • Warranties and liability
90. RentalProvider does not assume responsibility for damages caused by the use in any way by the Customers of the Products presented on the Site. Customers are required to follow the instructions/recommendations that the manufacturer and/or RentalProvider provide to use/keep the Products safe (including Product instructions or manuals). The customer is solely responsible for damages caused by failure to follow these instructions/recommendations.
91. From the moment of delivery of the Products, the Customer exercises their legal protection and, subject to the express contractual clauses regarding the limitation or exemption from financial liability, his liability is engaged in all situations, except in cases of force majeure.
92. For technical defects of the Products for which quick intervention is required, contact us by e-mail at contact@keenget.ro .
93. In case of theft/attempted theft/loss of the Products, the Customer is obliged to inform the RentalProvider as soon as possible. In addition, the Customer has the obligation to report the theft to the Police within a maximum of 5 hours from the moment he became aware of the theft or attempted theft. In this sense, the Customer has the obligation to file a complaint for theft/attempted theft/loss, highlighting its circumstances. Within a maximum of 48 hours, the Customer will send RentalProvider the registration number of the complaint and its content.
94. The costs of repairing or replacing the products will be borne by the customer in the event of loss, damage to the product to the point where it can no longer be used, unless such damage is not the fault of the customer, it is completely destroyed or product theft.
95. The Customer is responsible for the full compliance with all its contractual obligations, as well as for the payment of all invoices issued under the Rental Agreement and authorizes RentalProvider to withhold, track and collect any amounts due according to the invoices issued, from the eligible card used at the conclusion of the Rental Agreement , if the amounts due have not been paid by another means of payment.
96. The Customer is responsible for full compliance with all contractual obligations, as well as for the payment of all invoices issued under the rental/distance sale agreement and authorizes RentalProvider to retain, track and collect any amounts due under the invoices issued, from the eligible card used at the conclusion of the agreement of rent, if the amounts owed have not been paid by another payment method.
97. RentalProvider assumes no liability for damages caused as a result of misuse of the Products presented on the Site in any way. Customers must follow the instructions/recommendations RentalProvider provides for the use/maintenance of the Products (including instructions or manuals for the Products). RentalProvider will not be liable for damages caused by failure to follow these instructions/recommendations.
98. RentalProvider makes no warranties, express or implied, regarding, including but not limited to, the operation of this Site, the information, Content, materials or Products on the Site, or their fitness for a particular purpose. We encourage all Client/User/Visitor to verify any information before relying on it.

IV. Miscellaneous clauses

• Force majeure

99. Neither party shall be liable for failure to perform its contractual obligations if such failure to perform timely and/or properly, in whole or in part, is caused by a force majeure event. Force majeure is the unforeseeable event, beyond the control of the parties and which cannot be avoided, according to the Civil Code.
100. If within 5 (five) days from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the full termination of the Distance Rental/Sale Agreement without any of them being able to claim against the other other damages.
     • Contact details
101. RentalProvider can be contacted at:

• e-mail address contact@keenget.ro for orders;
• e-mail address contact@keenget.ro for service;
• e-mail address contact@keenget.ro for other notifications.

102. The response time is 2 working days.
     • Dispute Resolution
103. Any dispute between the RentalProvider and the Client/User/Visitor will be attempted to be resolved amicably.
104. In this regard, when the Customer/User/Visitor has a complaint, he addresses it directly in writing to RentalProvider by e-mail at the address for further notifications. RentalProvider has 30 days to respond to the complaint by providing a solution.
105. If the Client/User/Visitor is not satisfied with the solution, they can appeal to the alternative dispute resolution on the SOL platform or to the competent Romanian courts.

 

attached

Withdrawal form template

(this form is returned completed only if you wish to withdraw from the contract)

To: KEENGET SRL, with registered office in Bucharest, Sector 3, Strada Halelor no. 5, Floor 2

I hereby inform you of my withdrawal from the contract regarding the rental/sale of the following products:

Ordered on:

Received on:

Consumer name

Consumer address

Consumer's signature (only if this form is notified in writing)

Date